Divine Life
FAQs
- Do I have to purchase products after taking the Divine Health Diagnostic Tool?
- My customized Divine Health Diagnostic recommendations includes daily supplements and optional enhancements. Do I have to purchase both?
- Is there a Divine Health Diagnostic program available for children?
- What happens if I have made changes to my diet or lifestyle or if my medications change?
- Can someone else take my supplement recommendations?
- Can I take all the supplements at the same time? Or are there supplements I have to take at specific times?
- Sometimes in the past I have experienced mild gastrointestinal discomfort after taking multiple supplements. Is there anything that I can do to avoid that happening with these supplements?
- I am currently taking supplements. Can I combine my existing regimen with the Divine Health Diagnostic Plan recommendations?
- Can I cancel my autoship enrollment?
- Can I return my supplements if I am not satisfied?
- Do you charge sales tax for online purchases?
- How are your orders shipped?
- What is your processing time?
- What is your shipping time?
- What are your shipping rates?
- Do you offer weekend delivery?
- I'm enrolled in the autoship program. When should I expect my orders to arrive?
- Do you ship orders internationally?
Do I have to purchase products after taking the Divine Health Diagnostic Tool?
The Divine Health Diagnostic Tool is a complimentary service. There is no obligation to purchase the recommended products.
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My customized Divine Health Diagnostic recommendations includes daily supplements and optional enhancements. Do I have to purchase both?
The Divine Life daily supplements are optimized to meet your daily needs based on your personal profile. The optional enhancements are recommended based on your health concerns. There is no obligation to purchase the optional enhancements; these are offered to you in case you want take full advantage of these specialty products. You may add or remove recommended optional enhancements anytime you order.
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Is there a Divine Health Diagnostic program available for children?
The Divine Health Diagnostic program has been designed for adults. Because children and adults have different needs, this program is not intended for anyone below 18 years of age.
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What happens if I have made changes to my diet or lifestyle or if my medications change?
We encourage you to take the health survey at least once a year or when you make changes to your diet, lifestyle and/or medications used. Doing so will ensure that your recommended supplements fit your needs well.
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Can someone else take my supplement recommendations?
Your Divine Health Diagnostic program has been developed just for you based on your unique needs. We recommend each person to take the health survey and to get their own personalized supplement program that meets their own specific needs. .
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We recommend taking all supplements with a meal. You may take them all at once or split them up during the day. To ensure effectiveness, the supplements should be taken twice a day before meals - one before breakfast and one before dinner.
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We always recommend taking our supplements with a meal and not on an empty stomach. Taking vitamins with food not only helps to dissolve the tablets and absorb the nutrients, but can help decrease any gastrointestinal discomfort. However, if you are taking most or all of the supplements in your packet with one meal, and you experience GI discomfort, we would recommend splitting up the tablets and ingesting a few of the tablets at different meal times throughout the day. If after splitting up the tablets in this manner, you continue to experience GI discomfort, please contact our customer service department at 888-768-8350 and our nutrition experts can be of further assistance.
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Your Divine Life recommendation has been developed assuming you are not taking any supplements. We recommend that you do not mix your current vitamin program with Divine Life products. For additional questions, you can also contact a Divine Life nutritional expert at 888-768-8350.
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Can I cancel my autoship enrollment?
Please contact our customer service department at 888-768-8350, Monday – Friday, 9am-5pm (Eastern Time).
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Can I return my supplements if I am not satisfied?
Yes, we offer a 30-day 100% money back guarantee. If you are not completely satisfied with our product see our Return Policy.
Returns Policy - 30 Day Money Back Guarantee
If, for any reason, you are not satisfied with your purchase, you may return your product within 30 days of your receipt for a full refund; we offer a 30 day money back guarantee. Please fill out the return authorization form (link to RA Form) and return the unused portion of the product along with the completed form to Divine Life (address below) within 30 days of original purchase. A completed copy of the return authorization form (link to RA Form) must be included with your return to complete the return and receive payment. Your original payment amount for the product will be reimbursed to the method of payment used, within 30 days of receipt of your package and form to the address below. Please note that it may take one billing cycle for the credit to appear on your credit card statement. You will be responsible for the cost of shipping the returned product. If you have any questions please call 888-768-8350
Divinelife.tv
Attn: Returns Manager
9030 W Sahara Ave
#685
Las Vegas, NV 89117
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Do you charge sales tax for online purchases?
All shipments to Florida and Nevada are subject to sales tax at the appropriate tax rate.
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All orders are shipped via USPS.
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We will need 2-4 business days to process an order. You will receive an email order confirmation upon order processing and we will send you an email order confirmation once the product has been shipped. Shipments can take up to 4-6 weeks for delivery depending on inventory availability.
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Your order will be shipped via the United States Postal Service (USPS). If we have your email address, you will receive an email shipment confirmation. Please allow 2 to 4 business days from the date your order is placed for processing. Your order will be shipped via the shipping method and timing you selected. Shipments can take up to 4-6 weeks for delivery depending on inventory availability. Note: orders and shipments are currently limited to the lower 48 states only. We will announce any expansion of services on this website.
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What are your shipping Rates (flat rates anywhere in the lower 48 states)?
$9.95 – Standard Shipping
$15.90 – Priority Processing
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Do you offer weekend delivery?
We do not currently offer a weekend delivery method.
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I'm enrolled in the autoship program. When should I expect my orders to arrive?
Your reorder will be placed every 28 days. If you need to change your shipping options or order please call our customer service department at 888-768-8350. You can move ship timing forward or backward up to 28 days to help make it easier to continue your commitment to health.
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Do you ship orders internationally?
Orders and shipments are limited to the continental U.S. at this time. Should we decide to expand internationally, we will announce any expansion plans on this website.
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